Privacy Policy

LIVALU Building Development ("LIVALU," "we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy describes how we collect, use, and safeguard your information when you visit livalu.homes or use our residential membership services.

By accessing our website or applying for a membership, you agree to the practices described in this policy.

We collect information you provide directly to us, including:

Contact information: name, email address, phone number. Property information: property address, year built, home characteristics. Membership information: selected plan, visit history, inspection reports. Communications: messages you send us through the website or by email.

We also automatically collect certain technical information when you visit our site, such as your IP address, browser type, and pages visited. This information is used solely to improve site functionality.

We use the information collected for the following purposes:

Service delivery: scheduling and documenting inspection visits, generating property reports, and managing your membership. Communication: sending you membership updates, visit reports, and property-related communications. Member portal: maintaining your profile, visit history, and reports on our secure platform. Service improvement: analyzing how our site is used to improve user experience. Legal compliance: fulfilling applicable legal obligations.

We do not sell, rent, or share your personal information with third parties for marketing purposes.

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our member portal uses secure authentication and encrypted connections (HTTPS/TLS).

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee its absolute security.

We retain your personal information for as long as necessary to provide our services and fulfill our legal obligations. Inspection reports and property history are retained for the duration of your membership and for an additional 5-year period following termination, unless you request deletion earlier.

You may request deletion of your personal information at any time by emailing [email protected]. We will process your request within 30 days, subject to any legal retention obligations.

We may share information with trusted service providers who help us operate our website and deliver our services, including:

Web hosting and database providers (to securely store your information). Analytics services (to understand site usage — aggregated, anonymous data only). Communication services (to send emails and notifications).

These providers are contractually obligated to maintain the confidentiality of your information and may only use it for the specific purposes for which they were engaged.

Our site may contain links to third-party websites. We are not responsible for the privacy practices of those sites.

You have the right to:

Access: request a copy of the personal information we hold about you. Correction: request correction of inaccurate or incomplete information. Deletion: request deletion of your personal information, subject to legal obligations. Portability: request a copy of your data in a structured, machine-readable format. Objection: object to the processing of your information in certain circumstances.

To exercise any of these rights, contact us at [email protected]. We will respond within 30 days.

Our website uses essential cookies for its operation, including session cookies to maintain your authentication state in the member portal. We do not use third-party tracking cookies or behavioral advertising.

You may configure your browser to reject cookies, though this may affect member portal functionality.

We may update this Privacy Policy periodically. We will notify you of significant changes by posting the new policy on this page with a revised update date. We encourage you to review this policy periodically.

Your continued use of our services after any changes constitutes your acceptance of the updated policy.

If you have questions or concerns about this Privacy Policy or how we handle your personal information, contact us:

LIVALU Building Development The Woodlands, TX [email protected] (832) 285-3211