Workmanship Warranty
We stand behind our work.
At LIVALU we don't hide our warranties in fine print. Every project we execute is backed by a clear, visible warranty with no hidden conditions. We stand behind our work — always.
Warranty effective for all projects completed on or after January 1, 2025 · The Woodlands, TX
Warranty Tiers
Three tiers. Zero fine print.
Minor Repairs
Plumbing repairs, electrical work, carpentry, tile replacement, drywall patching, fixture installation, and similar scope work.
What's covered
- Labor performed by LIVALU technicians
- Workmanship defects visible within 90 days
- Material failures not caused by misuse
Mid-Scale Renovations
Bathroom remodels, partial kitchen renovations, flooring installations, cabinetry, countertops, and comparable scope projects.
What's covered
- All labor and workmanship by LIVALU
- Structural integrity of installed components
- Material defects under normal use conditions
- Manufacturer warranty claim management
Structural Construction
Full home renovations, structural additions, room builds, outdoor living structures, major system installations, and complete project scopes.
What's covered
- All labor, workmanship, and project management
- Structural soundness of all LIVALU-built elements
- System performance (HVAC, plumbing, electrical) as installed
- Material and finish defects under normal use
- Priority response for warranty claims (within 48 hours)
Materials, fixtures, and equipment installed by LIVALU are subject to their respective manufacturer warranties. LIVALU actively manages manufacturer warranty claim processes on behalf of the homeowner during the workmanship warranty period.
Void Conditions
When the warranty is voided
The warranty protects the work LIVALU executes. If a third party intervenes or the work is altered without our coordination, we cannot stand behind the outcome.
Third-Party Intervention
If any person, contractor, or service provider other than LIVALU modifies, repairs, or otherwise alters the work after project completion, the warranty is immediately void for the affected scope. This includes subcontractors hired directly by the homeowner without LIVALU coordination.
Misuse or Negligence
Damage caused by improper use, lack of routine maintenance, or actions inconsistent with the care recommendations documented in your LIVALU inspection reports will void the warranty for the affected components.
Unauthorized Modifications
Any alteration to the completed work — including painting over sealed surfaces, removing installed components, or structural changes — without prior written notice to LIVALU voids the warranty for the modified area.
External Causes & Force Majeure
Damage resulting from extreme weather events, flooding, acts of third parties, pest infestations, or other causes beyond LIVALU's control and unrelated to the original workmanship are excluded from warranty coverage.
Normal Wear and Tear
Gradual deterioration consistent with the expected lifespan of materials — such as paint fading, caulk shrinkage over years, or surface wear from regular use — is not covered under workmanship warranty.
Claim Process
How to make a warranty claim
Contact LIVALU
Reach out by phone or through your member portal. Describe the issue and reference your project date.
Documentation
We review the original project scope, inspection reports, and photos to confirm warranty eligibility.
Site Assessment
A LIVALU technician visits within 48 hours (members) or 5 business days (standard) to assess the issue.
Resolution
If the claim is valid, LIVALU repairs or replaces the affected work at no cost to the homeowner.
Active members get extended warranty coverage.
Because LIVALU already has continuous visibility into your property, if something fails within the warranty period we detect it at your next scheduled inspection and address it with no additional diagnostic fee. Members also receive priority 48-hour response on all warranty claims.
Have a Warranty Claim?
Contact us directly.
No complicated forms. Call or message and a LIVALU representative responds the same day.